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What is a Workbasket, Work pool and Workgroup


Work Basket is an instance of  Assign-Workbasket. It is Queue of All the work Items those can      be accessed by Multiple Operators who are connected to the basket via their Work Group.
Work Group Acts an Interface between Operator and Work Basket. Work Group and Work Basket can be connected to each other.
Work pool :-  Class Group when added in the access group (Under Advanced Tab) it is said to be work pool. It Identifies which case types should be loaded for an operator to create work.





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