Work
Basket is an instance of
Assign-Workbasket. It is Queue of All the work Items those can be accessed by Multiple Operators who are
connected to the basket via their Work Group.
Work
Group Acts an Interface between Operator and Work Basket. Work Group and Work
Basket can be connected to each other.
Work
pool :- Class Group when added in the access
group (Under Advanced Tab) it is said to be work pool. It Identifies which case
types should be loaded for an operator to create work.
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